FRONT DESK MANAGER (TALKEETNA)

Company: Alaska Collection by Pursuit
Location: Talkeetna
Posted on: January 9, 2022

Job Description:

What will you do in this job?:
The Front Desk Manager oversees and is responsible for the daily operations of the Front Desk (including Night Audit and Reservations), Tour Desk and Guest Services. The Front Desk Manager works closely with the staff in an efficient, courteous and dedicated manner to ensure that the guests expectations are exceeded. Provides quality services and enhances the guest experience while following the company and Talkeetna Alaskan Lodges policies.Arrive to work on time, ready to work, dressed in clean business casual attire, with a neat and clean appearanceOversee daily operations of Front Desk & Guest Services StaffTrain staff to ensure high level of customer service and efficiencyHandle complaints with a high level of efficiency and in the best interest of the guestDevelop and document the Front Desk training program to ensure consistency of proceduresMaintain safety and security measures within the department for guests, employees and propertyAttend department manager meetingsMaximize staffing, hour and wage levels for Front Desk & Guest Services employeesReview needs and position openings, working with Assistant General Manager to fill as needed

What skills and experience do you need for this job?:
3-5 years Front Desk experience in a hotelMust be familiar with all phases of Front Desk, Tour Desk, Guest Service, and shuttle operationsBe computer literate and enjoy dealing with peopleKnowledge of basic accounting procedures for use in training for Night Audit positionAbility to perform cash handling problemsPossess strong leadership skills to manage and train staff appropriately in hospitalityGood communication skills are essentialPossess a consistent and even personality, be well-groomed in appropriate attireAble to work well under pressure, diffuse stressful situations for employees and guests alikeStrong forecasting skills

What will your work environment be like?:
We wake up every day to greet glaciers, mountain peaks and pristine lakes. At Pursuit, we live the dream. Were united by an intrinsic love of exploring that cant be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they will share with their friends and families for years to come. Its all about sharing our amazing destinations.COVID-19: Safety first is our number one core value. We strive to maintain a safe and healthy environment for our guests and staff. Pursuit follows all CDC guidelines and practices social distancing and other CDC protocols. Masks are required when working in close proximity with guests and during transportation. We strongly encourage all staff to get vaccinated prior to arrival.

EEO Information:
Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Keywords: Alaska Collection by Pursuit, Anchorage , FRONT DESK MANAGER (TALKEETNA), Executive , Talkeetna, Alaska