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Front Office Manager

Company: Aloft Anchorage Midtown
Location: Anchorage
Posted on: November 18, 2021

Job Description:

Aloft Anchorage The new Aloft Hotel Anchorage, managed by JL Hospitality Management, is looking for a front office leader to open Anchorage's newest hotel! The Aloft Anchorage is going to be unlike anything the hotel industry in Alaska has ever seen before with its modern, open public spaces, live music-oriented W XYZ bar, unique guest rooms and high-tech meeting space. We are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel industry and will be capable of developing and leading a front office team that will help bring this unique hotel to success! The Benefits of Being Part of OUR Family:

  • Medical, Dental and Vision coverage
  • Life Insurance
  • Paid personal time off
  • Leadership and Management Training Programs
  • 401K Retirement Plan
  • A PATH for your future!
  • Discounted room rates
  • Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. Front Office Manager:
    • Manages Front Desk operations to ensure the highest level of guest service and operational efficiencies with regard to the check-in and check-out process.
    • Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue and profitability.
    • Compiles reports as may be required including: rate and availability calendar; Interviews, trains, supervises, counsels, schedules and evaluates, manages and motivate all front desk associates.
    • Works with and communicates effectively and efficiently with housekeeping and maintenance departments
    • Encourages a team spirit amongst the associates providing leadership and guidance.
    • Uses effective and sound management skills & judgement to solve issues for best possible outcomes.
    • Ensures compliance with Marriott standards to ensure consistent high quality guest relations.
    • Communicates with guests and associates, both verbally and in writing to answer questions and provide clear direction in advising and instructing staff accordingly.
    • Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
    • Implements and monitors all Marriott promotions and programs.
    • Ensures that all management company SOPs are fully complied with.
    • Supports and embraces management company culture and core values.
    • Assumes additional assignments and responsibilities as may be directed by hotel's general manager.
      QUALIFICATIONS Minimum of one-two years' experience as a Front Office Manager or Front Desk Supervisor. Experience in a Marriott select service hotel(s) and with Lightspeed PMS system preferred. JB.0.00.LN

Keywords: Aloft Anchorage Midtown, Anchorage , Front Office Manager, Executive , Anchorage, Alaska

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