SR OPERATIONS ENGINEER
Posted on: February 12, 2019
SR OPERATIONS ENGINEER CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world.CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services.The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network.Visit CenturyLink for more information.Job Summary This is a Network Operation Center support role.Responsible for the daily technical and escalations support for the Broadband Network Reliability Center.Support functions entails all technical support duties for Broadband (DSL) network isolation, troubleshooting, and internal escalation responsibilities.The role will require the candidate to facilitate outage bridges, perform escalations and work alongside interfacing organizations to resolve DSL/PRISM network impairments.Job Description Provide 24x7 advance technical support for the Broadband Network Operations Center Provide technical support & training for Broadband Network Operation technicians Ensure the GEMC is proper updated on all NIL outage events.Troubleshoot and advise on high impact network outage events Perform escalations to internal teams and upper management teams Troubleshoot events presented via Outage Tracker, Napper or inbound calls Review trouble tickets for quality and identify training opportunities for technicians Identify & report long duration outages, dispatch delays or chronic events Create or update technical documentation Serve as an acting In Charge in the absence of a NOC manager Qualifications Bachelor's degree or equivalent education and relevant experience ideally in a Network Operations Center 6+ years of related experience, 4+ years with a Master's Degree In-depth knowledge of DSLAMs, pair gains and BBDLC's network equipment In depth knowledge of GEMC NIL reporting processes In depth knowledge of NetCool and EMC Smart alarm models Knowledge of DSL maintenance and surveillance processes and procedures Experience in NTM Remedy, Outage Tracker and Napper internal system tools Experience troubleshooting IP, ATM, Ethernet, TCP/IP and OSI Layers 1-3 areas.Experience with CLI/TL1 commands and GUI troubleshooting In-depth experience troubleshooting Calix & Adtran devices and configurations Proven track record with troubleshooting advanced issues and/or providing technical leadership.Alternate Location: US-Minnesota-St Paul Requisition #: 209866 This job may require successful completion of an online assessment.A brief description of the assessments can be viewed on our website at EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses).We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Job duties and responsibilities are subject to change based on changing business needs and conditions. Category: Technology , Keywords: IT Operations Engineer
Keywords: CenturyLink, Anchorage , SR OPERATIONS ENGINEER, Engineering , Anchorage, Alaska
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