Senior Genesys Contact Center Technology Engineer
Company: VirtualVocations
Location: Anchorage
Posted on: September 15, 2023
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Job Description:
A company is looking for a Senior Genesys Contact Center
Technology Engineer.
Key Responsibilities:
Design, implement, and troubleshoot Contact Center as a Service
(CCaaS) solutions
Support and maintain the contact center platform, including voice,
chat, and SMS
Collaborate with partner technical teams to design and implement
integrations with Salesforce
Required Qualifications:
Proven experience in designing and implementing enterprise-level
CCaaS platforms, specifically Genesys Cloud
Functional knowledge of contact center architecture, solution
design, and reporting tools
Experience in building and maintaining custom integrations and
applications using vendor-provided APIs
Knowledge of SIP, SIPREC, and WebRTC
Experience supporting and implementing contact center solutions in
a remote environment
Keywords: VirtualVocations, Anchorage , Senior Genesys Contact Center Technology Engineer, Engineering , Anchorage, Alaska
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Click
here to apply!
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