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Senior Genesys Contact Center Technology Engineer

Company: VirtualVocations
Location: Anchorage
Posted on: September 15, 2023

Job Description:

A company is looking for a Senior Genesys Contact Center Technology Engineer.
Key Responsibilities:

Design, implement, and troubleshoot Contact Center as a Service (CCaaS) solutions
Support and maintain the contact center platform, including voice, chat, and SMS
Collaborate with partner technical teams to design and implement integrations with Salesforce

Required Qualifications:

Proven experience in designing and implementing enterprise-level CCaaS platforms, specifically Genesys Cloud
Functional knowledge of contact center architecture, solution design, and reporting tools
Experience in building and maintaining custom integrations and applications using vendor-provided APIs
Knowledge of SIP, SIPREC, and WebRTC
Experience supporting and implementing contact center solutions in a remote environment

Keywords: VirtualVocations, Anchorage , Senior Genesys Contact Center Technology Engineer, Engineering , Anchorage, Alaska

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