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Seasonal General Office Assistant

Company: First American
Location: Anchorage
Posted on: March 18, 2019

Job Description:

Company Summary

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Title Insurance Company (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. First American Titles Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.We believe that our people are the key to the companys continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For-- 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit www.firstam.com.

Job Summary

These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions. Interface with customers typically by telephone, letter, fax or email to handle queries/problems. Uses computerized system for tracking, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization.

Essential Functions


  • Assist internal and external customers with requests and inquiries, resolving 1st and 2nd tier customer service calls.
  • Completes and processes orders.
  • Verifies contact information.
  • Tracks orders as necessary for customers, runs various reports as requested.
  • Maintains accounting of all orders in order to comply with customer delivery expectations.
  • Records consistent problems areas.

    Job Complexities

    • Works on standard issues/problems and handles routine inquiries
    • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

      Supervision Received or Extended

      • Works under direct supervision
      • Follows guidelines and procedures.
      • Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
      • Coordinate with other functions/departments as required.
      • No responsibility for the supervision of others

        Knowledge and Skills/Technology Used

        • Requires limited knowledge of the organization, products and/or services.
        • Basic MS Office skills
        • Good verbal and written skills.
        • Strong interpersonal skills
        • Ability to work under pressure and remain flexible to changing schedules and demands.
        • Basic math skills
        • Ability to apply common sense, understanding and problem solving.

          Typical Education

          • High School diploma or equivalent required

            Typical Range of Experience

            • 0-2 years of experience

              First American invests in its employees development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

              Keywords: First American, Anchorage , Seasonal General Office Assistant, Administration, Clerical , Anchorage, Alaska

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