Supervisor, Customer Service & Administrative Support

Company: Crowley
Location: Anchorage
Posted on: May 3, 2025

Job Description:

minutes of inactivity.Job Description - Supervisor, Customer Service & Administrative Support (USA0003F8)Summary:Responsible for overseeing a team of distributed Terminal Administrative Staff that provide billing and customer service across all business operations.General Responsibilities:

• Supervise the administrative support services team to ensure tasks are performed accurately, timely, and meet customer expectations.
• Establish standards for Terminal Admins to execute work compliantly.
• Provide guidance for efficiency, thoroughness, and courtesy in all interactions.
• Train admins on procedures, answer questions, and provide general guidance.
• Maintain Terminal Admin One Note and staffing calendar.
• Ensure terminals meet daily billing, reconciliation, and bank deposit deadlines.
• Ensure timely submission of inventory receipts and other transactions.
• Periodically audit Credit/Rebill processing.
• Ensure all propane tank data is being maintained for all locations.
• Validate documents are saved in the appropriate shared location and format.
• Monitor customer-owned fuel spreadsheets (Negative Inventory etc---)
• Audit own-use spreadsheets at each terminal for accuracy.
• Ensure the Terminals are maintaining their daily inventory templates.Administrative Support Responsibilities:
• Assist terminals when they are behind.
• Assist with inventory variances and negative inventory issues.
• Review counter sales accounts and help resolve issues.
• Spot check till counts for accuracy.
• Review posting status to ensure deadlines are met.
• Ensure Blue Rhino inventory is accurate and billed appropriately.
• Audit KIC and Delta Western inventory spreadsheets.
• Collaborate with Terminal Managers and Admins to close out month end variances.QualificationsEducation:Bachelor's degree preferred, or high school degree and relevant experience.Experience:5+ years in an administrative or analytical support function, with 3+ years in a supervisory/team lead position.Technical Proficiency:
• Proficient in Microsoft Office products.
• Familiarity with ERP systems like Ascend, Vertrax, Oracle.
• Strong analytical abilities and data entry accuracy.
• Understanding or experience with using a call center application.
• Ability to establish and maintain effective working relationships.
• Ability to evaluate process effectiveness and develop changes.
• Ability to prioritize, organize, and perform multiple work assignments.
• Utilize problem-solving skills.
• Perform accurately in a detail-oriented environment.
• Mentor, coach, train, and supervise employees.
• Prepare clear and concise reports and correspondence.
• Knowledge of applicable computer applications.Job Scope:Working Conditions:Normal office environment with little exposure to excessive noise, dust, temperature, etc. Extended use of a computer keyboard and monitor, ability to sit for long periods.Travel:25% to 50% of time, especially at onset for training.
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Keywords: Crowley, Anchorage , Supervisor, Customer Service & Administrative Support, Administration, Clerical , Anchorage, Alaska