Utility Billing Specialist

Company: CTG Canada
Location: Anchorage
Posted on: November 23, 2022

Job Description:

CTG is recruiting for experienced Utility Billing Specialist -to join our team in Anchorage, Alaska. This is a full-time, long-term position supporting a client in the Utility Industry. ***Must be local to Alaska and able/willing to work onsite.***Summary
This position is responsible for the accurate and timely operations of monthly meter reading and billing schedules. Oversees revenue fieldwork support to coordinate with engineering and operating divisions. Effectively manages employees through leadership, directions, training, and performance management to help minimize lost revenue, resolve damage claims and coordinate cost recovery efforts.Essential Functions

• Oversees and manages billing and reading schedules including route schedules, review of meter read data, and coordinates the processing of information including transferring the data, into the Customer Information System, reviewing for errors, resolving discrepancies, and ensuring data integrity.
• Oversees the accurate and timely billing for member accounts. Ensures billing processes such as pre-bill and flat rate street and yard lights reviews, and read posting are completed timely and accurately, systematical bill estimation is authorized, and data is correctly processed and/or transferred into the Customer Information System.
• Oversees and review specialized account billing for commercial members (e.g., small commercial, large secondary service, large primary service, power buyback, seasonal commercial, military bases, and federal accounts).
• Manages, reviews, performs advanced quality control and corrections, and approves billing batches.
• Oversees quality control measures regarding rate and billing factor changes in Customer Information System.
• Ensures compliance with net metering standards.
• Oversees and determines deposit calculations for commercial facilities.
• Performs advanced researched and troubleshooting related to high bill complaints escalated from lower-level MSRs.Meter Reading
  • Schedules and oversees accurate reading of Chugach's meters. Prepares and schedules routes, regularly review meter read data, and coordinates the processing of information including transferring the data, error review and resolution for all revenue related activities.
  • Oversees the maintenance and operation of the meter reading system by authorizing hardware/software upgrades, coordinating with vendors with problems, and testing program interfaces between meter reading systems and Customer Information System.
  • Oversees and supports meter reading processes.Revenue Fieldwork Support
    • Oversees the accurate and timely scheduling and completion of field service processes, including service/work orders for connects, disconnects, hazard removal, meter installation and credit leave notices.
    • Oversees and manages new service installation requests, coordinates with operating and engineering divisions as needed.
    • Manages field investigations related to power theft, fraud, meter mix-ups, billing errors, meter reader complaints, and hazardous service locations. Documents power diversion/power theft cases and maintains records.
    • Oversees and coordinates the investigation and evaluation of damage claims -as well as the recovery of damages to -property. Coordinates the collection of information used in these determinations in accordance with appropriate tariff, statute, or practice.
    • Responsible for all duties related to the Revenue Assurance program, including documentation, and gathering evidence for tampering and fraud investigations.
    • Supervises a multi-level and multi-disciplinary team. Initiates, takes ownership of, and effectively recommends recruiting, selecting, hiring, coaching, rate performance, and engaging in corrective action recommendations for employees following the polices and/or collective bargaining agreements (CBAs).
    • Develops and oversees team's action and individual works plans in accordance with department and company objectives.
    • Oversees training and ongoing development of staff to include identifying training needs/plans, as well as direct and indirect resources to allow for training opportunities.
    • Directs, plans work assignments, and manages Revenue Assurance personnel.
    • Participates in overall budget preparation with management team to identify yearly objectives, action plans, and special projects related to budgetary needs. Identify annual budget projects for team including, but not limited to, personnel, training, equipment, and technology costs.
    • Reviews and approves requisitions an invoice in accordance with budget plans and schedules. Performs annual budget review and reconciliation. This includes reviewing expenditures and allocations on a regular basis, analyzing discrepancies and issues of concern and adjusting when necessary.
    • Ensures -operateration -in compliance with all regulatory and corporate policies and procedures, CBAs, tariffs, and statutory requirements.
    • Exercises authority to resolve employee, customer, and vendor complaints for applicable [policies, procedures, CBAs, (within the terms of the current CBA), tariffs, and/or statutory requirements .
    • Provides direction to Information Services department personnel regarding applicable Customer Information System development changes. Including : process workflow analysis, troubleshooting and testing, data analysis, system design, etc.
    • Performs other job-related duties as assigned.
    • Familiarity with electrical utility distribution systems and working knowledge of utility metering practices.
    • Deep Knowledge of and proficiency with meter reading systems and commonly accepted billing processes.
    • Deep knowledge and understanding of billing practices in a regulated public utility environment for metered services.
    • Knowledge of customer services operations, including account creation, maintenance and termination, reception, and customer handling.
    • Proficient with complex computerized billing systems.
    • Fluent proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and similar software, with the ability to demonstrate at an intermediate or beyond skills set.
    • Knowledge of budget practices and principles.
    • Ability to identify and solve complex billing, metering, and customer- side electrical problems.
    • Ability to establish rapport with both internal and external representatives, maintaining courteous, respectful, and professional relationships.
    • Must have strong communication skills, oral and written, including skills in public speaking, persuasive communication, conflict resolution, and conducting investigations.
    • Ability to use sound, logical judgment and be an effective decision maker.Minimum Qualifications and ExperienceBachelor's Degree from an accredited university in business administration, human resources, communications, electrical engineering, finance, accounting, or related field is requiredFive (5) years progressively responsible experience in a supervisory capacity overseeing utility field metering, fraud/power theft investigations, metered utility billing or similar utility operations is required. Supervisory experience in a union environment is preferred.To Apply
      To be considered, please immediately apply to this requisition using the link provided.Kindly forward to any other interested parties-thank you!Drug testing and/or other employment-related inquires may be conducted.CTG's Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional development courses. CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes. Additional Information
      • Job Function: Operations Management
      • Education Level: Bachelor's Degree ( -16 years)
      • Work Remote: No
      • Travel: No My ProfileCreate and manage profiles for future opportunities. Click here to learn more about CTG, the company culture, and our employee benefits, and read what it's like to work at CTG from current employees.
        CTG is an Equal Opportunity Employer, and as such affirms the right of every person to participatein all aspects of employment without regard to race, creed, religion, color, national origin, sex,sexual orientation, gender identity, age, disability, marital or veteran status, citizenship statusor any other discriminatory factors as required by law. If you are interested in applying for employmentand need special assistance or an accommodation to apply for a posted position,click here. Copyrirght @ 2021 by CTG. All rights reserved

Keywords: CTG Canada, Anchorage , Utility Billing Specialist, Accounting, Auditing , Anchorage, Alaska