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Small Business & Investment Services - Commercial Business Financial Services Manager

Company: North State
Location: Anchorage
Posted on: September 25, 2022

Job Description:

Small Business & Investment Services - Commercial Business Financial Services Manager Alaska, USA --- MSB - Denali Financial Center, 440 East 36th Avenue, Anchorage, Alaska, United States of America Req #108 Wednesday, August 3, 2022 We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! In conjunction with the VP Commercial Origination & Business Development Executive, this role develops and executes the Commercial and Business Segment for lending and deposit products. In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals.
Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels. Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union.
Develop, train, and collaboratively work with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals.
This role is responsible for researching to understand competitive landscape within the various markets, uses findings and insights to help define product niches, establish product pricing recommendations and distribution channels. Drives culture and change processes that build and evolve the commercial and business segments within the Nuvision marketplaces.
Responsibilities:

  • Leads Commercial and Business Financial Services team (hires, trains and manages) collaborating with internal corporate business partners and markets to ensure products meet the need of the commercial and business segment. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals.
  • Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and business membership is kept at the highest level.
  • Responsible for the Commercial & Business FS Branch Operations. To include approving overrides, check holds, deposit items, and withdrawal amounts that are above and beyond a teller's/BFSO assigned limits.
  • Accountable for research, understanding competitive landscape of products and services, understanding the specific needs within each market. Provides recommendations as needed.
  • Monitors performance, provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
  • Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to commercial and business operations. Review and recommend changes to department procedures to improve efficiencies and exceed member service and sales goals.
  • Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect.
  • Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences.
  • Other related duties as assigned. Qualifications:
    • Three years related experience working in business or cash management services including 1-year supervisory or management experience.
    • Knowledge of managing a team with management standards and practices. Knowledge on how to grow a business unit.
    • Strong knowledge of business deposit and loan products, commercial cash management experience.
    • Proven ability to garner business
    • Solid understanding of federal/state/credit union rules, regulations and compliance around Business Deposits
    • Research and competitive analysis understanding
    • Knowledge on how to build and manage business relationships
    • Excellent customer service and problem resolutions skills
    • Demonstrated ability to operate office machines to include 10-key.
    • Proficient with PC and demonstrated ability to use Microsoft applications including Outlook, Word and Excel.
    • Excellent verbal and written communication skills in person and over the phone.
    • Demonstrated ability to follow written and verbal instructions.
    • Effective management, development, coaching and motivational skills.
    • Strong interpersonal skills with the ability to effectively listen, understand, anticipate needs and interact with all levels of staff, members and external third-parties
    • Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People.
    • Drives for Results: demonstrated ability to achieve business targets. Education:
      • 2- year AA degree or equivalent
      • Experience working at a financial institution.
      • Knowledge at a level normally acquired through completion of a Bachelor's degree in a related financial or business field is required or 3 or more years of equivalent work related experience. Website: nuvisionfederal.com/careers Benefits:
        • Medical
        • Dental
        • Vision
        • Life Insurance
        • Flexible Spending Account
        • 401(k) Matching
        • Paid Time Off
        • Training Provided
        • Tuition Reimbursement Covid-19 Precaution(s):
          • Remote Interview Process (some positions vary)
          • In-Person Interview required for Front-Line Positions
          • Social Distancing and Mask Guidelines in place
          • MSB - Denali Financial Center, 440 East 36th Avenue, Anchorage, Alaska, United States of America

Keywords: North State, Anchorage , Small Business & Investment Services - Commercial Business Financial Services Manager, Accounting, Auditing , Anchorage, Alaska

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