Research Quality Assurance Specialist I, II, III, Senior
Company: Alaska USA Federal Credit Union
Posted on: September 22, 2022
Reports to: Research Administration Officer
Functions Supervised: None
Primary Functions: Research exception reports and resolve account
Duties and Responsibilities:
- Review and process reports assigned to the Research department
to include but not limited to, Dormant accounts > $1000,
exception reports, postal automation cleanup, File Error report and
UltraBranch Business Edition audit reports.
- Process Research Audit of reactivated dormant
- Conduct daily review of new member and business accounts to
ensure compliance with the USA Patriot Act Member Identification
Program (MIP). This includes reviewing and processing applicable
- Perform required due diligence and file maintenance on
applicable accounts to ensure compliance with the USA Patriot Act
- Assist members and credit union employees in resolving
outstanding MIP issues within established timeframes. Ensure
appropriate communication is completed in order to update or close
an account following MIP procedures.
- Provide Quickshot reports to lending departments upon
- Process complex loan modifications and adjustments.
- Perform progressively responsible duties to include, Research
specific transactions on accounts using resources available from
all credit union departments to resolve problems and communicate
results to the member or other department personnel. Research
accounts with incorrect addresses and accounts classified as
abandoned. Contact members to obtain the correct address or
communicate special instructions regarding the account in question.
Be familiar with credit union policies and operational procedures
of other credit union departments as they apply to the situation
under review. Perform transaction adjustments and complete file
maintenance as appropriate to each situation.
- Perform Research Specialist II duties, as required.
- Provide support and technical assistance to branches and
- Performs other duties as assigned.
Education: High School graduate or equivalent
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Must have the ability to clearly and effectively
communicate with members and employees on complex account issues.
The position requires an aptitude for math and general accounting.
The ability to work with limited supervision, solve problems,
display good judgment, and pay attention to detail is also
required. Must be well organized and able to adapt to new policies
and procedures. One year of experience with this credit union
Tenure: Research Quality Assurance Specialist II, category 14,
requires nine months tenure in the Research Quality Assurance
Specialist I position with performance that meets or exceeds
expectations. Research Quality Assurance Specialist III, category
13, requires nine months tenure in the Research Quality Assurance
Specialist II position with performance that meets or exceeds
expectations. Senior Research Quality Assurance Specialist,
category 12, requires twelve months tenure in the Research Quality
Assurance Specialist II position with performance that meets or
exceeds expectations. Directly related work experience and/or
accelerated training completion may be substituted for tenure.
Equal Opportunity Employer
Keywords: Alaska USA Federal Credit Union, Anchorage , Research Quality Assurance Specialist I, II, III, Senior, Accounting, Auditing , Anchorage, Alaska
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